3CX – Your Contact Centre Solution
As your company continues to grow and evolve, efficient business communications are a lifeline – and they are also one of the greatest challenges for entrepreneurs.
But thanks to advances in information technology, today you can count on tailored, efficient, and affordable services like 3CX.
3CX is a new phone system designed to streamline communications and collaboration among unlimited users, providing employees with a cutting-edge VoIP system, and offering clients a stellar customer experience.
Looking for a phone system with all the features to support a branded customer chat, video calls, and document sharing?
Learn more about 3CX by getting in touch with our team at Emerge Digital.
Developed by international VoIP software developer 3CX, the 3CX phone system is a private branch exchange (PBX).
The software-based system is based on the Session Initiation Protocol (SIP) standard and offers an all-in-one communication solution for entire businesses.
Thanks to the public switched telephone network (PSTN) and Voice over Internet Protocol (VoIP) extension, 3CX offers a wide range of capabilities and features.
These include video conferencing, instant messaging, media and audio sharing, phone calls, voicemail services, and fax transfers.
While extremely powerful and efficient to streamline your entire office communications, 3CX is also created to be incredibly user-friendly, and the proprietary app can be accessed via desktop or mobile devices (including Windows, iOS, and Android devices).
It’s understandable – you need to find a phone and communication system for your business that is both efficient and affordable.
Luckily, when introducing 3CX, you can enjoy all the benefits of improved communications without having to worry about making a dent in your budget!
Today, 3CX is free for unlimited users for the first year with the Trial License. This Free STD key is valid for up to a year and allows for up to 8 Simultaneous Calls (SC).
Currently, once the year ends, the trial licence is automatically converted into a free standard licence lasting up to one year.
With the free version, you and your team will be able to enjoy the entire range of services offered by 3CX including VoIP features, instant or live chats, web conferencing, social media (i.e.: Facebook) integrations, and business SMS service.
You’ll be able to manage your licence, options, and features in the proprietary 3CX app – meaning that you can setup a full-scale phone and collaboration system for your business within minutes!
Depending on your business needs, you can also opt for a 3CX StartUp solution, which is available for up to 10 users and free forever.
Choosing a communication and phone system for your office can be overwhelming – especially if you are not a tech wizard or are new to modern solutions.
So, how can you be sure that 3CX is a good system to elevate your company’s communications, streamline productivity, and enhance the customer experience?
The 3CX Experience
The 3CX phone system has been collecting stellar reviews and has been awarded a multitude of prizes including the prestigious WIN MAG Pro Award. In 2021, 3CX was also named the “Best Business Phone System” by GetApp and the “Top Business Phone Service Provider” by Software Advice.
What’s more, the 3CX phone system is the communication software of choice for a wide range of large multinational corporations, like McDonald’s and American Express.
But thanks to the unparalleled scalability and customisation potential of 3CX, it also serves well the needs of small businesses and start-ups.
If you are on the verge of choosing a new phone system for your business, you’ll have to make an important choice: opting for 3CX or Free PBX.
When working with our experts at Emerging Digital, we can guide you in the choice of finding the best phone system for you – start with the key differences below.
3CX vs FreePBX
FreePBX is one of the most prominent players in the information technology sub-section concerned with the design and implementation of business communication systems.
FreePBX is an open-source IP PBX that offers a wide range of built-in communication features and add-ons powered by Sangoma Technologies.
While also being an open-source IP PBX management tool, 3CX is fully customizable and gives you the chance to build a Unified Communication (UC) platform around the unique needs and features of your company.
So, which one should you opt for? With such an unparalleled customization potential, a wealth of native CRM integration, and a user-friendly interface, 3CX is the clear winner!
Connect your Team and Customers
No matter whether you are managing a small team or you are looking to connect several internal departments within your corporation: the 3CX phone system is a must-have for any modern office looking to increase productivity, communication, and collaboration.
3CX Telephone Communication System
As your company grows, it is likely for your communication expenses to rise and add to the already-high overhead costs of maintaining a cloud system and several communication lines.
With 3CX, you can cut back on unnecessary costs and implement an all-in-one, affordable telephone system.
PBX: Reinvented for a Remote Workforce
Private branch exchange (PBX) systems have long been a lifeline for physical offices and workplaces. But what if you are shifting towards a remote workforce?
3CX is the PBX created with the needs of remote work in mind.
The system allows your employees to communicate through a secure, private line, while also interacting with customers and stakeholders from a professional phone communication line.
Chat With Your Customers At Any Time, From Anywhere
Whether your employees prefer to work from a remote location or have to tie ends after-hours, the 3CX system allows professional communication with customers, who don’t give away that you are contacting them while away from the office.
So, your customer service can interact with your users on the go!
What’s more, 3CX allows for multiple communication channels, including media and document transfer, live chat, phone calls, and voice mails – the entire toolkit you need to level up your customer service!
And, thanks to the native CRM integrations supported by 3CX, you can now collect and review essential customer data and information!
Using your Deskphone with 3CX
Deskphones - or Voice Over Internet Protocol Devices - have played a critical role in helping companies streamline communications and improve their customer experience. But what is the next step? Integrating your Deskphone with 3CX is a great compromise to upgrade your hardware and access all the features of a cutting-edge software
Contact The 3CX Experts at Emerge Digital
At Emerge Digital, we have seen the great impact that the right phone system can have on a company’s customer experience and internal communication. Unsure about the best system for your needs? Get in touch with our team of experts to learn more about 3CX.
Professional Fee ( Setup/Install )
Fee - PBX10
Up to 10 users
Fee - PBX25
Up to 25 users
Fee - PBX50
Up to 50 users
Fee - PBX100
Up to 100 users
Annual Support Plan
ASP - STD10
Standard up to 10 users
5x8, SLA-4 hours
ASP - STD25
Standard up to 25 users
5x8, SLA-4 hours
ASP - STD50
Standard up to 50 users
5x8, SLA-4 hours
ASP - STD100
Standard up to 100 users
5x8, SLA-4 hours